Privacy Policy

1. Introduction

Chain Hub ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Chain Hub platform, website, and associated services (collectively, the "Services"). By using our Services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

As a non-custodial platform, we minimize data collection. We may collect:

• Wallet Addresses: Public blockchain addresses you connect to the Platform for executing transactions.
• Transaction Data: Details of swap and bridge transactions you initiate through the Platform, including token types, amounts, and blockchain networks.
• Communication Data: Information you provide when contacting our support team, including email addresses and message content.

2.2 Automatically Collected Information

When you access the Platform, we may automatically collect:

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, features used, interaction patterns, and time spent on the Platform.
• Network Information: IP address (anonymized where possible), approximate geographic location, and internet service provider.
• Cookies & Local Storage: We use cookies and browser local storage to remember your preferences, wallet connections, and selected settings.

2.3 Information We Do NOT Collect

Chain Hub does not collect, store, or have access to:

• Private keys, seed phrases, or wallet passwords.
• Personal identification documents (KYC data).
• Bank account or credit card information.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To facilitate token swaps, bridge transactions, and provide swap route quotes.
• Platform Improvement: To analyze usage patterns, identify bugs, and improve the user experience.
• Security: To detect and prevent fraudulent activity, abuse, and unauthorized access to the Platform.
• Communication: To respond to your inquiries and provide customer support.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Blockchain Data

You acknowledge that blockchain transactions are publicly visible and permanently recorded on the respective blockchain networks. Wallet addresses, transaction amounts, and other on-chain data are inherently public and cannot be deleted or modified by Chain Hub. This is a fundamental property of blockchain technology, not a data collection practice of Chain Hub.

5. Third-Party Services

Our Platform integrates with third-party services including decentralized exchanges, bridge protocols, wallet providers (e.g., WalletConnect, MetaMask), and analytics tools. These third-party services have their own privacy policies governing the collection and use of your data. We encourage you to review the privacy policies of any third-party services you interact with through our Platform. Chain Hub is not responsible for the privacy practices of these third-party services.

Third-party services we integrate with may include:

• DEX and bridge protocols (for transaction routing and execution)
• Wallet connection providers (e.g., WalletConnect/Reown AppKit)
• RPC node providers (for blockchain data retrieval)
• Analytics services (for platform usage insights)

6. Cookies & Local Storage

We use cookies and browser local storage to:

• Remember your connected wallet and session preferences.
• Store your preferred language, theme, and display settings.
• Maintain swap configuration preferences (slippage tolerance, etc.).
• Analyze Platform traffic and usage patterns.

You can control cookies through your browser settings. Disabling cookies may affect certain functionality of the Platform.

7. Data Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Third-Party Service Providers: With service providers who assist in operating the Platform (e.g., hosting, analytics), subject to confidentiality obligations.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Security & Fraud Prevention: To protect the rights, property, or safety of Chain Hub, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the business.

8. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Usage and analytics data may be retained in aggregated, anonymized form for longer periods for Platform improvement purposes.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your data:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention obligations.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to certain processing activities, such as direct marketing.

To exercise any of these rights, please contact us at the email address provided below. Note that blockchain data cannot be modified or deleted as it is immutably recorded on public ledgers.

11. Children's Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting the revised policy on the Platform with an updated "Last updated" date. Your continued use of the Services after any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at admin@chainhub.exchange.